Home / Sales and After-Sale questions

Yes, all Ikalogic products are CE/FCC/RoHS certified. certificates can be provided on request.

You'll get a brand new one, no questions asked. Just contact us and we will arrange for the exchange.

Yes, you have 180 days to return your newly bought device if you don’t like it (and if you bought it from us).

First, contact us and provide this information:

  • Serial number
  • Purcahse invoice (or confirmation e-mail). If you can't find any of those, just tell us the name and e-mail that was used when buying the device

Someone from Ikalogic will then get in touch to give you further instructions.

Sure, just give us a call on +33(0) 555 358 028.

We speak French and English and answer your calls from 9 am to 6 pm (France local time).

If you're not physically far from us, you can even pass by our office - just give us a message beforehand.

Software and manuals are only available online, to ensure you always get the latest version and to reduce our impact on the planet!

Please check the product page to find all software related to a product.

Also, check the knowledge base section at the bottom of this site for full up-to-date manuals.

We will provide all the technical support you need, regardless of where you bought your Ikalogic products. However, for sales related questions, please contact the distributor you bought the product from.